If you’re looking to return or exchange your order for whatever reason, we’re here to help! All returns must be logged within 14 days of receiving your order. You can return your product for a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
Below are some examples of common exceptions.
Discounted items are final and cannot be returned or exchanged
Returned items must have tags still on and be returned in original packaging
Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
Contact the BLCCS returns team by calling 01179 828180 or email firstname.lastname@example.org with the full details of the original order and product. Please also include your reason for requesting to return any item.
How long it takes to receive your refund, replacement product, or store credit
Any shipping fees the customer will need to pay
Any return restocking fees the customer will need to pay
How you handle lost or damaged returns
Contact information for your business if the customer has more questions